Slider 1

RETAIL BLOG

Market insights from our people

Slider 1

LEARN FROM OUR TEAM

Get the latest commentary

Slider 1

COMPANY NEWS

Stay up to date

Looking ahead in 2018
By on 28 Mar

At the start of the year we like to take a moment to see what’s exciting, what are other markets doing and what can we look forward to...

Read More

How hardware brands are driving sales in the bricks and mortar stores
By on 15 Feb

Like most industries in 2018, the hardware retailer is competing with a rapidly expanding online marketplace. It’s hardly surprising therefore, hardware brands are changing...

Read More

How to leverage back-to-school sales opportunities
By on 17 Jan

Whether it's Christmas, Back to School or Mother's Day, it's important for brands to make the most of each sales period.

Read More

What the New Year’s sales tell us about business strategy
By on 15 Jan

The end of year is well over and there's mixed results for the top end of town and outstanding results for online...

Read More

5 Tips to Outstanding Field Marketing
By on 20 Dec

Outsourcing field staff to a specialist field agency can make a huge difference to sales figures...

Read More

A message from our CEO
By on 14 Dec

As 2017 draws to a close it’s a good time to reflect on another year at CROSSMARK and as usual there has been a lot going on...

Read More

A new wave of artisans: From factory to high street
By on 4 Dec

Oroton is just the latest Australian retailer to go into receivership. With many more struggling to make money, Christmas and New Years will see more close. If you can’t make good money in retail over this period...

Read More

“Ship day or sh-t day?” It’s up to the retailers in tourist ports to decide
By on 11 Sep

I first heard the phrase in the Port of Papeete in Tahiti. I’ve heard it spoken by retailers with cafes, bars, gift shops and swimwear shops within a 2km walk of cruise ship terminals...

Read More

Why Aldi and Amazon are not discounters
By on 21 Aug

When it comes to price, we often hear some retailers referred to as “discounters.” Retailers like Aldi, Lidl and Amazon. But here’s the thing...

Read More

Partner or plateau to survive in the digital retail world
By on 7 Aug

There are four key areas business people need to harness in order to grow our newly digitally disrupted business environment to be successful enough to grow sales and...

Read More

Why brands must keep pace with changing grocery shopper behaviour
By on 16 Aug

With groceries a key household expenditure, the supermarket industry is fiercely competitive. And while Woolworths and Coles...

Read More

Danger: Abandoned shopping carts
By on 10 Jul

I’m one of 68% of online shoppers who abandon their cart before completing the checkout. Each abandoned cart was left in the great big aisle in the sky for a different reason...

Read More

Golden Rules of Client Service
By on 3 Jul

While some companies are good at delivering what they promise, there is a key difference when it comes to client service that sets a good company apart from a truly exceptional one...

Read More

Amazon and Whole Foods 365 — it’s about the future
By on 27 Jun

There’s been speculation that it’s a “bridge too far”, with Amazon getting sucked into old fashioned, high fixed cost, bricks-and-mortar grocery retailing...

Read More

Why 2017 is Australia’s retail tipping point
By on 13 Jun

This year will go down as the year when Australian retail hit what author Malcolm Gladwell calls “The Tipping Point”.  Or in a more Australian way, as a mate of mine who has built several large Australian businesses says, “it’s all good until it isn’t”.

Read More

Retail sales assistants not required?
By on 29 May

I am quick to tell people that I have never made a dollar from being the first into anything. I have, however, made a comfortable living from picking trends and seeing their value and impact on the future in the early days of their cycle.

Read More

The power of partnering: How the infrastructure budget could benefit regional retailers
By on 15 May

I’ve written previously about the power of partnering across different levels of government and the business community. It can drive business growth as long as the partnership is right for both parties.

Read More

Watch and learn: How Amazon is dismantling retail and brands
By on 1 May

Get yourself a coffee and sit down in front of your device. Be in the moment, with headphones on and invest 24 minutes of your life in calm clarity on what Amazon will do when it arrives in Australia.

Read More

How retailers can take advantage of the April holiday season
By on 10 Apr

Over the coming three weeks of April retailers have an opportunity to make up the lost ground in sales from our quiet first quarter of 2017.

Read More