Respect
Respect and value all people, their time, their points of view and overall needs. Belief in others is contagious. Treat all clients, customers, employees and all those with whom we interact with the utmost dignity.
INTERACTIVE COMMUNITY
AND INNOVATION
THE CROSSMARK EXPERIENCE
Simply stated, CROSSMARK builds connections for growth.
We live in an ever-changing world full of exciting possibilities where it’s critically important to build meaningful connections. At CROSSMARK, we passionately forge strong bonds on many levels. Whether it’s linking consumers to brands, or insights to ideas, these connections fuel growth for our valued clients and customers.
As a trusted partner, we nurture these connections with a smart, inventive approach and talented people that make it personal. Our team builds genuine relationships every day through their spirit of collaboration and excellence.
Our values are weaved into the fabric of our organisation and guide everything we do as a business. We share our vision and reward those who embody our values of Respect, Excellence, Accountability, Collaboration and Honour.
We instill and live our values every day. They are the foundation to help us and our clients R.E.A.C.H. our goals.
Respect and value all people, their time, their points of view and overall needs. Belief in others is contagious. Treat all clients, customers, employees and all those with whom we interact with the utmost dignity.
Commit to excellence and consistently ensure the highest standards in innovation, service performance, quality of work and employee development.
Always appreciate our clients, our community, and our collection of diverse associates. Value their creativity and contributions, and encourage balance in their lives to inspire passion with purpose. Engage fully and willingly in everything you do. Be accountable and responsible creating a clear and effective work environment for everyone you work with.
Live a common goal to ensure the best solutions for our clients, our customers, and the personal and professional growth of our employees. Nurture a collaborative spirit and teamwork, and facilitate success.
Perform with the highest level of integrity and ethics, and be genuine and sincere in your words and actions. Always appreciate our clients, our customers, our community, and our diverse employees.
At CROSSMARK, we recognise that our people are our biggest competitive advantage. The collective efforts of everyone in the organisation allows us to consistently deliver growth solutions and exceptional service.
Employee engagement is a top priority for CROSSMARK, a factor that has enabled our people to flourish in their roles. Whether office based or in field, we give our people real autonomy and accountability.
We celebrate their achievements by identifying and highlighting employees that are making positive contributions to the CROSSMARK business in our monthly ‘Special Thanks and Recognition’ (STAR) presentations.
The purpose of STAR awards to recognise employees who go over and above service excellence to CROSSMARK associates and clients. STAR is about our people – the value they can add, and the professional growth and skills that they develop.
"Naveen has and is taking on her role with drive and accountability. Over the recent months she has gained the respect of the client and forged a relationship internally/externally that is built on trust and hard work. Always setting out challenges for herself, she ensures the work gets done and doesn't accept sub-par results, not to mention she is always pushing the results and teams to do better."
"Jennifer has done some great work recently and has received some great Client feedback recently! A personalised email came from our Client's Sales Director, thanking her for her dedication, passion and most importantly the RESULTS! Thank you and great job Jen!"
"Janice has consistently gone above and beyond her role since she began, she has continuously put her hand up to help out and learn across other programs outside of her initial scope and constantly works many hours and weekends to make sure we are delivering results in a 7 day, 365 day a year trading business!"
"Joanne is a STAR! The stores she merchandises for our Clients have recently seen large sale increases in the recent weeks, and the new layout has been appreciated by the Client!"
"Rob recently assisted our Client with the Metcash/SPAR expo's and the feedback direct from the client, was that Rob was professional and very influential regarding sales results. All his stores loved him! Thank you and well done Rob!"
"I have just started at CROSSMARK and enjoying my job so much but I would not of been able to do it without Lyn's support she has showed me and walked through everything from beginning to end, anytime day or night I can call her for information. She has the patience of a saint. l would love to see her receive this reward for all the hard effort she puts into her work! She is so good at what she does this would be a well deserved prize for her!"
The STAR Committee has picked Barbara to win a Field STAR Award through STORETRACK based on well-liked report photos, high hit-rate percentage and issue resolutions!
Why brands must keep pace with changing grocery shopper behaviour
By
Andy Kirk - CEO (CROSSMARK APAC) on 16 Aug
With groceries a key household expenditure, the supermarket industry is fiercely competitive. And while Woolworths and Coles...
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Danger: Abandoned shopping carts
By
Kevin Moore - Chairman (CROSSMARK APAC) on 10 Jul
I’m one of 68% of online shoppers who abandon their cart before completing the checkout. Each abandoned cart was left in the great big aisle in the sky for a different reason...
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Golden Rules of Client Service
By
Blair Burke-Polden - Senior Client Manager on 3 Jul
While some companies are good at delivering what they promise, there is a key difference when it comes to client service that sets a good company apart from a truly exceptional one...
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Amazon and Whole Foods 365 — it’s about the future
By
Kevin Moore - Chairman (CROSSMARK APAC) on 27 Jun
There’s been speculation that it’s a “bridge too far”, with Amazon getting sucked into old fashioned, high fixed cost, bricks-and-mortar grocery retailing...
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Why 2017 is Australia’s retail tipping point
By
Kevin Moore - Chairman (CROSSMARK APAC) on 13 Jun
This year will go down as the year when Australian retail hit what author Malcolm Gladwell calls “The Tipping Point”. Or in a more Australian way, as a mate of mine who has built several large Australian businesses says, “it’s all good until it isn’t”.
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Retail sales assistants not required?
By
Kevin Moore - Chairman (CROSSMARK APAC) on 29 May
I am quick to tell people that I have never made a dollar from being the first into anything. I have, however, made a comfortable living from picking trends and seeing their value and impact on the future in the early days of their cycle.
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The power of partnering: How the infrastructure budget could benefit regional retailers
By
Kevin Moore (CROSSMARK Chairman) on 15 May
I’ve written previously about the power of partnering across different levels of government and the business community. It can drive business growth as long as the partnership is right for both parties.
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